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SUPPORT

WARRANTY


"We truly appreciate your trust in selecting GEOLUXE® for your valuable project. We are fully committed to provide you our best products and services."

GEOLUXE® provides warranty under following conditions;

15-year warranty for residential use
10-year warranty for commercial use

GEOLUXE® does not provide any warranty on the improper or incorrect use of its products. Therefore, the company is not liable for any responsibility and cannot accept claims for any damages of any kind.

To claim the warranty

These are the alternative channels you can contact:

- The stores where you bought the product
- Our authorized distributors

CARE &
MAINTENANCE


GEOLUXE® is industrially handcrafted material making it unique in every single slab and offering the unmatched durability and minimal maintenance. To keep it looking and performing like new, just simply follow these guidelines to take care of your GEOLUXE®.

EASY EVERYDAY
CLEANING

Polished surface: Just mild soap and warm water are all required to maintain its shine.

Honed surface: It is required more daily maintenance than polished finish. Metalmarks, fingerprints and other signs of daily living are more visible. Most of these marks can be easily removed with cleaning products such as soap, water, or a mild detergent. Apply a small amount on a soft damp cloth and wipe the surface, then rinse thoroughly with clean water to remove residue.

If liquids are spilled, it must be dried immediately. The faster you clean and dry spills, the easier the stains are removed.

RECOMMENDED
PRECAUTIONS

Do not use waxes, oily soaps, impregnating agents such as hydrofluoric acid (HF), bleach or other treatments (hydro-oil repellent) on the product, and avoid using metal scouring pads and steel wool. Blue pad made with soft fibers is generally recommended.

Recommend to use the cutting board at all time for your health and safety.

For special and complete care and maintenance guidelines and precautions, click here.

catalog


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Catalog

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technical resource


Technical Specifications

Technical Specifications

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WARRANTY

WARRANTY

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CLEANING TREATMENT & MAINTENANCE

CLEANING TREATMENT & MAINTENANCE

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SAFETY DATA SHEET

SAFETY DATA SHEET

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Design and Fabrication Manual (ENGLISH)

Design and Fabrication Manual (ENGLISH)

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MINI DESIGN & FABRICATION MANUAL (ENGLISH)

MINI DESIGN & FABRICATION MANUAL (ENGLISH)

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MINI DESIGN & FABRICATION MANUAL (SPANISH)

MINI DESIGN & FABRICATION MANUAL (SPANISH)

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MINI DESIGN & FABRICATION MANUAL (PORTUGUESE)

MINI DESIGN & FABRICATION MANUAL (PORTUGUESE)

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professional

To serve your special needs towards design and fabrication, please find technical resources and supplementary presentation materials to support any project.

FAQ


WHAT IS GEOLUXE®?

GEOLUXE® is the breakthrough Pyrolithic stone™ made from a complex mixture of mineral-based materials through patented Geomimicry™ Forming Technology. With a dedicated 10-year research, GEOLUXE® is able to imitate the noble beauty of natural marble with realistic marble-like veins throughout slab body and able to overcome the imperfection of natural marble with its superior technical performance.

WHAT IS PYROLITHIC STONE™?

“Pyrolithic Stone™” is the 100% mineral-based material made from patented Geomimicry™ Forming Technology.

What is Geomimicry™ Forming Technology?

This innovative manufacturing process emulates the same natural igneous process that produces marble. Geomimicry™ Forming Technology is the state-of-the-art technology emulating the natural igneous process that creates natural marble.

WHAT ARE THE DIFFERENCES BETWEEN GEOLUXE® AND OTHER PRODUCTS?

GEOLUXE® offers superior properties over natural stone in terms of resistant to stain, scratch and acid. Besides, its low water absorption, ease of maintenance, and high breakage resistance make GEOLUXE® a perfect choice for a heavy-duty kitchen countertop. Additionally, GEOLUXE® is provided with high-consistency veins throughout its body with no impurity generally found in natural marble.

HOW IS THE COLOR VARIATION IN DIFFERENT PRODUCTION BATCH?

Since our product mimics the creation of natural marble, each production batch will have different color variation.

DO YOU OFFER A WARRANTY? WHAT DOES THE WARRANTY INCLUDE?

We offer a 10- and 15-year warranty for commercial and residential use, respectively. However, GEOLUXE® does not provide any warranty on the improper or incorrect use of the product and the company is not liable for any responsibility and will not accept claims for any damages of any kind.

WHERE CAN I PURCHASE GEOLUXE®?

Please find our authorized distributors in “WHERE TO BUY” on GEOLUXE® website.

WHERE CAN I SEE GEOLUXE® PRODUCT ON DISPLAY?

Please find our authorized distributors in “WHERE TO BUY” on GEOLUXE® website and contact our representatives for more details.

DOES GEOLUXE® WITHSTAND HEAT? CAN WE PUT A HOT PAN OR POT ON IT?

Yes, GEOLUXE® can withstand heat. Please find more details in “WARRANTY” on GEOLUXE® website.

IS GEOLUXE® RESISTANT TO STAINING?

Yes, GEOLUXE® passes Class 5 of testing standard. Stain can be cleaned by warm water if it has been left for less than 24 hours. However, we recommend removing it as soon as it has been found. Please find more details in Care & Maintenance.

IS GEOLUXE® RESISTANT TO SCRATCH?

Yes, GEOLUXE® has high scratch and impact resistance. However, sudden impact, excessive temperature and improper use can damage the surface of the material just like with any other surface. Cutting or chopping board is preferred to avoid any unpleasant traces from cutting and chopping on GEOLUXE® surface.

IS GEOLUXE® SAFE FOR FOOD PREPARATION?

Yes.

CAN I WORK WITH A BUILDER, REMODELER, ARCHITECT, DESIGNER, OR KITCHEN AND BATH STORE TO GET GEOLUXE® FOR MY HOUSE?

Yes.

WHOM SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT MY COUNTERTOP INSTALLATION?

You can contact our authorized distributor you have bought our product from or send email directly to info@geoluxe.com.

IF THERE IS A BREAKAGE, WHAT CAN WE DO?

You can repair with generic Tenax and Integra Adhesive. Please find more information in the manual.

DO YOU HAVE ANY CERTIFICATION/SPECIFICATION/MSDS OF YOUR PRODUCT?

Yes, you can find our certificates in “DOWNLOAD” on GEOLUXE® website.

DO YOU HAVE SLAB IDENTIFICATION?

Yes, we provide a barcode for every GEOLUXE® product.

WHAT FORMAT RANGES OF GEOLUXE® DO YOU OFFER?

GEOLUXE® is available in 20mm thicknesses (with various profiling techniques available), sizes: 1400x3200mm with both polished and honed surfaces.

Have a question?

Should you have any questions about product, dealer or to receive technical support.

Thank you for your interest in GEOLUXE®

We make every endeavor to respond to all your questions and requests. Please feel free to contact us by completing the information below. A GEOLUXE® representative will promptly get back to you.

ENQUIRY